Step-by-Step-Guide for My.Delaware.gov

To view your monthly pension payment, you must have an account with My.Delaware.Gov. If you are not transitioning directly from active Delaware employment to retirement, please register using the below Guide. If you are transitioning directly from active Delaware employment into retirement, you may continue using your existing My.Delaware.Gov account.

1. Go to https://my.delaware.gov
Image of My.Delaware.gov Sign up

2. Click on Sign Up

3. Complete the registration form filling in the blanks with:

Email must be a UNIQUE (not shared) personal account. You will need to be able to access this during this registration process.
Password: see the requirements listed
Primary Phone: (optional)
Name: use your legal identity (name as it appears on a government identity document such as Social Security Card)
Street Address: mailing address
State: select from the drop-down menu
Country: select from the drop-down menu
Account Purpose: typically selected, “For Myself”

4. Click on the Sign Up button at the bottom to continue account set up.

5. Next, you will be presented with the Security Methods screen. You will want to set up at least two security methods, including both email and phone. These are required to reset your password and regain access to your account if it becomes locked.

Email setup.

Click Set up. You are instructed to check your email (see below) for an Account Activation email (see below) from My Delaware.
Click on the green Activate Account button to continue setting up your account. Or you can request a code which will appear in a browser window (see below).
After you set up email recovery, you see the remaining three security options.

Check your email notice
Image of the email notice

Account Activation Email
Image of Account Activation Email

Code in browser window
Image of the code for the sign up page

Phone setup.

Click Set Up. Select "SMS" (text message) or "Voice call" (delivers a spoken code by phone call). Once you have entered your phone number you will click on the corresponding button ( "Receive a code via SMS" or "Receive a code via voice") based on the option you selected.

"SMS" requires a phone number that can receive a code via text message.
Image of the email notice

"Voice call" can deliver a verbal code to any landline phone number.
Image of Account Activation Email

*If you wish to add a second phone number option, this can be done in Settings once you have completed registering your account.

Okta Verify setup. (You must have a smartphone for this option.)

Click Set Up. Download the Okta Verify app from either Apple App Store or Google Play. You will need to be able to point your camera at the QR code (see below screen) displayed during set up.

Google Play and Apple Store
Image of Okta Verify

QR Code – Okta Verify
Image of Okta verify QR code

Google Authenticator setup. (You must have a smartphone for this option.)

Click Set Up. Download the Google Authenticator app (see below screens) from either Apple App Store or Google Play. Follow the directions on the app.

Google Authenticator App

Image - Stronger security with Google Authenticator

6. When you have completed setting up your Security Methods and verified them, the my.Delaware dashboard displays. Your name appears in the upper right corner. If you click on the down arrow it reveals a menu where you can manage your account.

myDelaware Dashboard

7. You will be able to view your Pension Self-Service tile within 24-48 hours.

8. When you click the Pension Self-Service tile you can view your Paycheck, Tax documents and/or Retiree Annual Statement.

9. If you wish to view your Paychecks, then click on the “View Paycheck” tile.

10. If you receive Pension checks from multiple accounts, each account is viewed separately. Select the Employee ID (EMPLID) you wish to view.

11. Click on the Check Date you wish to view.

Image - Paycheck Dashboard with multiple checks

Paycheck View

12. When you are done viewing your Paycheck. You can click the “x” next to the .pdf file

13. If you want to go back to the Self-Service Home page, then click on the “Self Service Home”button on the upper left hand side.

Image - Going back to the self service page

14. If you want to view your Tax Documents, then click on the “Tax Documents” tile.

15. Select the form you wish view.

Image - Selecting the tax document you want

16. When you have completed viewing your Paycheck and tax information, click the three dots in the upper right corner, then click Sign Out. There is also an arrow next to your name in the upper right corner that has a Sign Out option. Sign Out.